Every September sees the Airline Passenger Expertise Affiliation (APEX) host crucial occasion within the in-flight leisure (IFE) calendar. The APEX EXPO is the one present that’s unique to the entrepreneurs, researchers and innovators dedicated to elevating the expertise of airline passengers globally.Over 4 days this premier occasion options invaluable instructional periods from IFE trade specialists in addition to a show of the newest know-how, services and products able to enhancing the passenger expertise. Crucially, this contains demonstrations of the newest in-flight leisure know-how to reach in the marketplace.Instructional session subjects cowl know-how requirements, content material points, connectivity, seat and IFE integration and social media. Airline executives and distributors attend these standard periods to trade concepts, ideas and perception. Latest subjects have included:• IFE buying – analysis and outcomes• Disruption within the skies: the right way to survive and thrive because the web transforms the passenger expertise• Passenger journey mapping for perception pushed model alignment• Passenger-driven expertise for aviation model design• Understanding the function of social media in an evolving aviation market• What the longer term traveller may seem like and its implications for the client expertise• Disaster administration via social media• Dedicating buyer care assets to social media channels• Satellite tv for pc connectivity• IFE content material administration• Wi-fi IFE systemsFor airways, this convention and exhibition represents a improbable alternative to find methods of delivering nice content material to passengers in essentially the most environment friendly method doable. People who attend additionally achieve insights into how they will obtain vital aggressive benefit over different airways via the standard of IFE that’s being offered.In-flight leisure performs a pivotal function in constructing and sustaining long-term relationships between airways and their passengers. The affect it has on the latter’s total flight expertise is usually a key driver in them selecting to fly with a selected airline. It is the rationale many airways make investments so closely of their in-flight leisure providing.One other standard characteristic of APEX EXPO are the networking occasions. Representatives from over 100 airways and practically 200 vendor firms combine to debate concepts, collect data and strategise for the longer term.Within the APEX exhibit corridor, a number of hundred distributors create a worldwide market for airline IFE professionals to expertise first-hand the newest trade roll-outs in content material, know-how, gear and repair to assist them differentiate their companies.For anybody chargeable for enhancing in-flight leisure at an airline, this international exhibition is a must-attend occasion.Airways desirous to know extra in regards to the APEX EXPO and the newest improvements in content material to reinforce the passenger leisure expertise ought to communicate to a high quality in-flight leisure provider.
